UNITY CUE: Configure VPIM Networking in 5 Minutes

Posted: December 19, 2008 in CUE, UNITY UM|VM

I have looked around a lot of documents and came through various documents and finally couldn’t find what I was after. Then after reading heaps of crap, I made a short doc which really  shrinks down the VPIM.

Basic Concept:
VPIM :  Based on SMTP & MIME (Multi-Purpose Internet Mail Extension)

Message content components:

  • spoken name
  • forwarded fax and text messages.
  • vCard (phone number, text name and email address)

VPIM Addresses: extension@domainname.com

Dial ID vs. Location

  • – Primary Location (Default Location)
  • – Delivery Locations

Voice Connector:  This encodes Voice mail into VPIM format.

VPIM Subscriber??
[VPIM:<Delivery Location Dial ID>_<Remote Mailbox Number]

– Select only [Exchange 2000 or Exchange 2003 VPIM Connector]


Routing group
Routing group connector

CUE settings:

hostname CUE

ip domain-name cue.cisco.com
ip name-server <DNS-Server-IP>

network location id 408
email domain yyy.cisco.com (put your actual <Exch-Domain-Name> here)
name “Unity”
voicemail extension-length 4
end location

network location id XXX (where XXX = sitec location ID)
email domain (CUE IP)
name “CUE”
voicemail extension-length 8
end location

network local location id XXX <Sitec location ID>
Primary Locations
– yyy.cisco.com for Domain Name(SMTP)
– Dialing Domain leave blank.
– Update Addressing Options = Global directory / Global directory

Delivery Locations

– [SMTP domain name] = (CUE IP)
– Check [Sender’s recorded name]
– Check [Sender’s vCard]

Troubleshooting commands:
show network locations
show network detail location id
show network detail local
show network queues

How to send vpim  messages:

  1. Press  message button on your phone
  2. option#2 – saying something is leaving messages (that’s how we send vpim message), follow the Cisco IVR lady.
  3. You need to dial location ID# then phone number for example 408+phone number where 408 is HQ site vpim site “Id”

Hope this helps to some folks who are struggling with VPIM mystery!

Cheers, Push


  1. jeff says:

    I just came across your qos in 10 minutes…..! I am confused on the comment below for CME. What is the alternative to applying to the fA0/0 interface to capture the points??
    Think about SITEC where you’ve h323 RAS traffic also needs to be marked to CS3. You probably applied the QoS service-policy on fas0/0 [in my scenario above] and when dialpeer tries eastiblishing a call to hq, h323 signaling straight hits to WAN interface.
    Think about it! , you’ve applied marking on fas0/0 , when you confirm the QoS marking u won’t see that h323 protocol counters in the show policy-map interface command.

  2. CCIE Quest says:

    Configuring VPIM networking in CUE…

    This tutorial will cover any additional tasks to my previous tutorial “Easy approach for Configuring and Setting up Cisco Unity Express” . Here, i will show you the steps needed in order to configure , manage and troubleshoot Voice Profile…

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